You’ve got questions? We’ve got answers! Please see below for answers to our most commonly asked questions.  If you don’t see the answer to your question below then please contact us directly and we’ll get back to you shortly.

Pre-Booking Questions:

              • Do you require a deposit? If so, how much?
                • Yes, we request a 50% deposit in advance in order to hold your reservation.
              • Is our deposit refundable?
                • Yes.  Short of you no showing or cancelling with no reason less than 5 days before the trip we issue a full refund on your deposit.  Our refund schedule is:
                  • If you cancel more than 5 days in advance then you’re issued a full refund.
                  • If you cancel less than 5 days but more than 1 day in advance you’re issued a refund of half your deposit.
                  • If you cancel less than 1 day in advance or no show then we keep the entire deposit.
                  • If we cancel for any reason then we will issue you a full refund of your deposit if we’re unable to reschedule based upon your availability.
              • What forms of payment are accepted?
                • Deposit payments can be made via American Express, Visa, MasterCard or Discover card.  The balance will be payable upon completion of the trip either with the same card, a different card or by cash if you prefer.
              • How do we get to you from Seven Mile Beach or the port terminal?
                • Simply get in a taxi cab and tell them to take you to Anchor’s Store in the Cayman Islands Yacht Club.  When your trip is done we will be able to call a taxi for you.
              • Can we bring our own drinks (including alcohol) and snacks on the boat?
                • Yes.  The boat is BYO.  We are happy to do some grocery shopping for you and Anchor’s Store does sell alcohol after 10 AM daily (except 1 PM on Sundays).  We also have a full catering menu through a local French bakery.  Please ask to see the menu!

 

Trip Day Questions:

              • What do we need to bring?
                • We find the less people bring, the happier they are.  Not only does it keep the boat clear from clutter thus giving you more room to enjoy, it increases the likelihood that you focus on the beautiful sights that are all around in the Cayman Islands and not your iPhone screen.
                • A small bag with your key personal items, sunglasses, a hat,  sunscreen, a dry shirt and a great attitude is all you need!
              • What does Cobalt Custom Charters provide?
                • We provide bottled water, a cooler that is filled with ice, all your snorkel equipment, all safety equipment (life jackets in particular), fresh towels and food for the Stingrays.  We also have the music through Spotify Premium – you can even send us a playlist in advance! Just let us know.
              • Where do we meet?

 

After Trip Questions:

              • How do we get our photos?
                • If photos were taken, we will share a small sample with you and if you like what you see then you can purchase one of our packages.  The package prices are based upon the number and quality of photos taken based upon the conditions that particular day.
              • What if we leave something on the boat?
                • Just let us know and we will get it back to you one way or another.
              • Can we book in advance for next year?
                • Absolutely! We’d love to have you visit again.  You may even get a discount on your next charter!

You’ve got questions? We’ve got answers! Please see below for answers to our most commonly asked questions.  If you don’t see the answer to your question below then please contact us directly and we’ll get back to you shortly.

Pre-Booking Questions:

Do you require a deposit? If so, how much?

  • Yes, we request a 50% deposit in advance in order to hold your reservation.

Is our deposit refundable?

  • Yes.  Short of you no showing or cancelling with no reason less than 5 days before the trip we issue a full refund on your deposit.  Our refund schedule is:
    • If you cancel more than 5 days in advance then you’re issued a full refund.
    • If you cancel less than 5 days but more than 1 day in advance you’re issued a refund of half your deposit.
    • If you cancel less than 1 day in advance or no show then we keep the entire deposit.
    • If we cancel for any reason then we will issue you a full refund of your deposit if we’re unable to reschedule based upon your availability.

What forms of payment are accepted?

  • Deposit payments can be made via American Express, Visa, MasterCard or Discover card.  The balance will be payable upon completion of the trip either with the same card, a different card or by cash if you prefer.

How do we get to you from Seven Mile Beach or the port terminal?

  • Simply get in a taxi cab and tell them to take you to Anchor’s Store in the Cayman Islands Yacht Club.  When your trip is done we will be able to call a taxi for you.

Can we bring our own drinks (including alcohol) and snacks on the boat?

  • Yes.  The boat is BYO.  We are happy to do some grocery shopping for you and Anchor’s Store does sell alcohol after 10 AM daily (except 1 PM on Sundays).  We also have a full catering menu through a local French bakery.  Please ask to see the menu!

 

Trip Day Questions:

What do we need to bring?

  • We find the less people bring, the happier they are.  Not only does it keep the boat clear from clutter thus giving you more room to enjoy, it increases the likelihood that you focus on the beautiful sights that are all around in the Cayman Islands and not your iPhone screen.
  • A small bag with your key personal items, sunglasses, a hat,  sunscreen, a dry shirt and a great attitude is all you need!

What does Cobalt Custom Charters provide?

  • We provide bottled water, a cooler that is filled with ice, all your snorkel equipment, all safety equipment (life jackets in particular), fresh towels and food for the Stingrays.  We also have the music through Spotify Premium – you can even send us a playlist in advance! Just let us know.

Where do we meet?

 

After Trip Questions:

How do we get our photos?

  • If photos were taken, we will share a small sample with you and if you like what you see then you can purchase one of our packages.  The package prices are based upon the number and quality of photos taken based upon the conditions that particular day.

What if we leave something on the boat?

  • Just let us know and we will get it back to you one way or another.

Can we book in advance for next year?

  • Absolutely! We’d love to have you visit again.  You may even get a discount on your next charter!